1. Introduction
Welcome to Geetha Jewellers. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website, you agree to comply with these Terms and all applicable laws and regulations.
2. Eligibility
You must be at least 18 years old to place an order through our website. By placing an order, you confirm that all information provided is accurate and complete.
3. Use of Website
- This website is intended for personal and lawful use only.
- You shall not misuse, hack, or attempt to gain unauthorized access to the website.
- You shall not upload malicious software, viruses, or harmful content.
- You shall not copy, reproduce, or distribute website content without permission.
4. Product Information
- We strive to provide accurate descriptions, images, weights, and specifications.
- Actual product appearance may vary slightly due to photography and screen settings.
- Gold and gemstone products may have minor weight variations due to manufacturing processes.
- BIS Hallmark and certification details are provided wherever applicable.
5. Gold Purity & Hallmark
All eligible gold jewellery sold by Geetha Jewellers complies with BIS Hallmark regulations. Customers are advised to verify hallmark details, purity markings, and certificates at the time of purchase.
6. Pricing & Payments
- All prices are displayed in Indian Rupees (₹).
- Prices may change without prior notice due to fluctuations in gold and gemstone market rates.
- The price displayed at checkout is considered final.
- We accept UPI, Debit Cards, Credit Cards, Net Banking, and Wallet Payments.
- Orders are processed only after successful payment confirmation.
7. Making Charges & Taxes
Making charges, wastage charges, GST, and other applicable charges may vary depending on product design, craftsmanship, and prevailing market conditions.
8. Order Acceptance & Cancellation
- Orders are subject to acceptance and stock availability.
- We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraudulent activity.
- Customers may request cancellation within 24 hours of placing an order or before dispatch.
- Customized, engraved, or made-to-order jewellery cannot be cancelled once production begins.
9. Shipping & Delivery
- Orders are typically processed within 1–2 business days after payment confirmation.
- Delivery timelines may vary depending on customer location.
- All products are shipped in secure and tamper-proof packaging.
- Courier delays caused by weather, strikes, festivals, or external circumstances are beyond our control.
- Customers are responsible for providing accurate shipping information.
10. Return Policy
- Returns are accepted within 7 days from the date of delivery.
- Returns are allowed only for damaged, defective, or incorrectly delivered products.
- Products must be returned with original packaging, invoice, certificates, and tags.
- Customized or personalized jewellery cannot be returned.
11. Refund Policy
- Refunds are processed after product inspection and approval.
- Approved refunds are initiated within 3–5 business days.
- Bank processing times may vary depending on the payment method.
- Shipping charges are generally non-refundable unless the error occurred on our side.
12. Exchange Policy
Eligible products may be exchanged subject to product availability and inspection approval. Exchange requests must be submitted within the applicable return period.
13. Intellectual Property
All website content including logos, product images, graphics, videos, text, and designs are the exclusive property of Geetha Jewellers and are protected by applicable intellectual property laws.
14. Website Security
All online transactions are protected through secure encryption technologies. While we strive to maintain a secure environment, we cannot guarantee uninterrupted or error-free website operation.
15. Limitation of Liability
- Geetha Jewellers shall not be liable for indirect, incidental, or consequential damages.
- Our maximum liability shall not exceed the amount paid for the purchased product.
- We are not responsible for actions or services provided by third-party courier or payment providers.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Salem, Tamil Nadu.
17. Changes to Terms
Geetha Jewellers reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised Terms.
18. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
- Phone: +91 99449 93523
- WhatsApp: +91 91503 77014
- Address: No. 20, Geetha Jewellers, Bazar Street, Pungavadi Puthur, Attur, Tamil Nadu - 636102